The Senior Desktop Engineer will provide advanced end-user computing and desktop support within a large enterprise environment. The role focuses on endpoint management, desktop operating systems, virtual desktop infrastructure, enterprise application support, and IT service management. The engineer will help maintain a secure, reliable, and productive end-user technology environment while supporting global users, resolving complex technical issues, and contributing to desktop modernization initiatives.

Key Responsibilities

- Provide advanced technical support for enterprise desktop and end-user computing environments.
- Support Windows and macOS endpoints, Microsoft 365 applications, and enterprise business applications.
- Administer and troubleshoot endpoint management platforms, including Microsoft Intune, Microsoft Endpoint Manager, and SCCM/MECM.
- Support Active Directory, Microsoft Entra ID, Group Policy, authentication, and access management.
- Troubleshoot virtual desktop environments, including Azure Virtual Desktop, Citrix Virtual Apps & Desktops, VMware Horizon, and Remote Desktop Services.
- Resolve application, connectivity, VPN, printing, browser, and Microsoft 365 issues.
- Diagnose network connectivity issues involving Wi-Fi, LAN/WAN, DNS, and DHCP fundamentals.
- Manage incidents, problems, service requests, knowledge articles, and change activities using IT service management processes.
- Support endpoint security controls, compliance requirements, and service transition activities.
- Contribute to large-scale desktop migrations,



device refresh programs, and endpoint modernization initiatives.
- Maintain technical documentation and support knowledge management practices.

Required Skills & Qualifications

- At least eight years of experience in End User Computing (EUC) and desktop support.
- Robust technical knowledge of enterprise desktop environments and endpoint computing technologies.
- Experience troubleshooting desktop operating systems, enterprise applications, and end-user connectivity issues.
- Familiarity with endpoint management, directory services, authentication, and access controls.
- Understanding of IT service management processes, including incident management, problem management, request fulfillment, and change management.
- Experience using enterprise support tools and administering desktop environments at scale.
- Ability to support enterprise users while maintaining security, service quality, and operational reliability.

Preferred Qualifications

- Experience supporting banking and financial services environments.
- Expertise in large-scale desktop migrations and device refresh programs.
- Microsoft Modern Desktop Administrator certification.
- ITIL Foundation certification.
- Experience supporting global enterprise user communities.
- Knowledge of endpoint security controls, compliance requirements, and modern endpoint management practices.
- Experience with PowerShell automation and Microsoft 365 administration tools.

Apply directly at: https://www.n2psystems.com/jobs/REQ-43706

📌 Senior Desktop Engineer (Montreal)
🏢 N2P Systems
📍 Montreal