Love Helping People? Turn Every Interaction Into a Positive Experience. At National Seating & Mobility (NSM), we help people move forward with greater independence, confidence and comfort. We provide personalized seating, mobility and positioning solutions to clients across Canada—and we are looking for a Client Experience Specialist to be an important part of that journey. If you are a people person who enjoys solving problems, staying organized and making a difference, we would love to meet you What You’ll Do
• Welcome and support clients in person, by phone and by email.
• Help clients with equipment questions and identify solutions that meet their needs.
• Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
• Build strong relationships with therapists and healthcare professionals.
• Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.
• Prepare quotes, work orders, customer orders and related documentation.
• Maintain accurate client records and information in our systems.
• Coordinate equipment transfers between branches and track equipment.
• Manage equipment reservations and rentals with exceptional attention to detail.
• Process delivery, billing, reservation and service information.
• Follow up on client requests and ensure timely resolutions.




• Work closely with the branch team to deliver an exceptional client experience. What You Bring
• Customer service experience, preferably with technical products, equipment or services.
• Excellent communication, listening and problem-solving skills.
• Strong organization, attention to detail and time-management skills.
• Ability to manage multiple calls, client visits and priorities in a quick-paced environment.
• Comfortable learning new technology and computer systems.
• Proficiency with Microsoft Outlook and Excel.
• A positive, collaborative attitude and a genuine passion for helping people. Why NSM?
• Competitive Pay: $23–$25 per hour, with annual merit reviews.
• Make an Impact: Do meaningful work that improves people’s lives.
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Benefits:
Employer-paid benefits to support your well-being.
• RRSP Matching: Invest in your future with our matching program.
• Paid Time Off: Enjoy generous time away from work.
• Team Culture: Take part in company-sponsored events and an inclusive workplace.
• NSM Gear: Represent our brand with company-sponsored attire. Ready to Make a Difference? Bring your customer service skills. Bring your problem-solving mindset. Bring your passion for helping people. Join NSM and help create better mobility experiences—one client at a time.

📌 Client Experience Specialist/ Customer Service Representative (Kamloops)
🏢 National Seating & Mobility
📍 Kamloops