Join a leading global initiative as an expert IT Service Management Consultant specializing in ServiceNow. This 18-month assignment demands deep knowledge, driving process improvements and project execution.

This role focuses on enterprise-scale ITSM initiatives, requiring collaboration with project stakeholders and global ITSM leadership. You will define implementation plans, align ITSM processes with business objectives, and enhance service reliability. Your contributions will foster continuous improvement and operational excellence within the ITSM framework.

Key Responsibilities:

- Define requirements for enterprise-wide ITSM tools
- Align ITSM processes with business and regulatory goals
- Develop strategies for enhanced IT service observability




- Maintain compliance with Incident and Problem Management procedures
- Identify process improvement opportunities within ITSM

Requirements:

- Bachelor's degree in IT or related field
- 8+ years in IT Operations in global environments
- Expertise in ITSM frameworks like ITIL and Agile
- Extensive ServiceNow configuration experience
- Robust analytical and communication skills

Drive impactful ITSM solutions through strategic collaboration and process optimization in this expert-level consultant role.

📌 Expert IT Service Management Consultant (Montreal)
🏢 Compunnel
📍 Montreal