CANADA SOCCER

JOB DESCRIPTION
IT Systems Administrator Department: IT OVERVIEW (Français à suivre ci-dessous) Canada Soccer is seeking an intermediate-level IT Systems Administrator to join our team. This role will provide exceptional desktop and systems support to internal stakeholders and will play a key role in improving our IT processes, strengthening security, and enhancing the experiences of our athletes and fans. The successful candidate will be comfortable working in an event‑driven environment, including supporting soccer matches, national competitions and other event activities. Candidates must be available to work flexible hours, including some evenings and weekends. This role will need to provide remote and onsite user support. Technical Support Serve as first point of contact and respond to all desktop IT support tickets (e.g., Microsoft 365, network issues, system access, software installation). Provide remote and on‑site support for staff, game‑day systems, and critical event technology. Ensure on‑site hardware and systems operate optimally and respond promptly to unplanned outages. Maintain Canada Soccer’s cybersecurity posture and ensure compliance with all information security and privacy policies. Asset and inventory management Maintain accurate system and network documentation. Track and manage IT assets (hardware, software licenses, and configurations). Support lifecycle management for devices and systems (deployment, updates, decommissioning). Vendor and Operational support Support in the implementation of IT roadmaps and key initiatives. Act as top‑level system administrator and support for enterprise applications. Ensure information and system access controls are maintained and enforced. Identify and recommend improvements to information security,



privacy, and IT operations. Manage relationships with key stakeholders in business operations, National Teams, Competitions and other operating units. Coordinate with external vendors and service providers as required. Ensure IT and Information Security policies are consistently applied and enforced. Assist with onboarding through technology setup including account creation, orientation support, and device provisioning. Serve as a welcoming, supportive source of help for colleagues at all levels. Communicate clearly and professionally with technical and non‑technical stakeholders. Participate in other related projects and tasks as assigned. 3 to 5 years of experience providing desktop and network support in a Microsoft 365 environment. Self‑starter who can work with minimal supervision. Empathetic, customer‑focused approach with proven customer service skills. Bilingual (English/French) preferred; additional languages considered an asset. Required Technical Skills and Experience Desktop and systems support in modern Microsoft and networking environments; Windows 11 and Windows Server Microsoft 365 / Office 365 (including Security & Compliance) and hardware support (desktop, server, network) Endpoint, systems, and network security Power BI On occasion, work staggered hours, evenings, and weekends Periodic travel within Canada and, possibly internationally to attend meetings,



competitions, and conferences. This full‑time, permanent role has an annual salary range of $75,000
- $90,000, with a comprehensive benefits package. This is a new position and offers flexibility to work fully on‑site or in a hybrid arrangement from either our Toronto or Ottawa office. Joining the organization provides an opportunity to contribute to programs that create meaningful pathways, strengthen participation, and support the continued growth of soccer communities across the country. In partnership with its members, Canada Soccer promotes the growth and development of soccer in Canada, from grassroots to high performance, and on a national scale. Canada Soccer provides equal prospect for all applicants and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences pardoned or suspended, marital status, family status, disability, or any other characteristic protected by applicable law. Département : Technologies de l’information (TI) Ce rôle offrira un soutien exceptionnel en matière de postes de travail et de systèmes aux parties prenantes internes et jouera un rôle clé dans l’amélioration de nos processus informatiques, le renforcement de la sécurité et l’enrichissement de l’expérience de nos athlètes et de nos partisans. La personne retenue sera à l'aise de travailler dans un environnement axé sur des événements, incluant le soutien aux matchs de soccer, aux compétitions nationales et d'autres activités événementielles. Les personnes candidates doivent être disponibles pour travailler des horai

📌 IT Systems Administrator (Canada)
🏢 Canada Soccer
📍 Canada