About the Job

Overnight Frontline Worker is responsible for providing support to program residents while working in collaboration with primary program caseworkers in a transitional housing program setting.

Duties and Responsibilities:

-
Provide support to the vulnerable population of individuals in transition

- Maintain an environment that is conducive to a 24/7 person centered care and support program

- Support harm reduction and recovery-based strategies in partnership with clients

- Ensure a clean, safe, and secure environment

- Maintaining appropriate record keeping/documentation, client files, statistical and outcome measurement tools, meeting agency and partner timelines

- Conduct daily operation tasks such as inventory, supply ordering, building rounds and building rapport with program participants.

- Support primary workers with client engagement, documentation, and development and following through with case plan

- Responsible for client/resident safety

- Other assessments as required (i.e. mental health status exams, wellness checks, etc.)

- Perform additional duties as required/delegated

Qualifications:

- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 1+ years Supporting the homeless population
- Knowledge of tenant population, diversity issues, anti-discrimination practices, and systemic reasons for homelessness
- Strong knowledge of Housing First Principles
- Experience working with families experiencing or at risk of homelessness
- Ability to apply principles of housing first principles approach in day to day work and interactions with clients
- Strong communication skills, assessment, risk management and crisis de-escalation
- Working knowledge of SPDAT and HIFIS
- Working knowledge of HIFIS is an asset
- Proficient in MS Suite (Word, Excel, Power Point and Outlook)
- A vehicle, valid driver’s license, and adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI
- Vulnerable Screening Level 3

Reporting Function:

They will work with both internal and external partners and will interact with all levels within the organization. They will have no supervisory responsibilities.

They will be a support system, resource, and an advocator for the team and Organization.

Working Conditions and Physical Requirements:

- Friday, Saturday, Sunday, alternating Thursday nights 7:00 pm-7:30am




- Average amount of physical effort is required.
- Able to sit/stand for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel to sites for community engagement and open doors as required.

Ship Values:

Compassion, Hope, Inclusive, Respect, Professional

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

About Us:

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Accessibility:

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value,



and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

Application Instructions:

Interested candidates are encouraged to apply before Tuesday November 3, 2026.

Why Work For Us?

Work-Life Balance

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision
Quality Housing, Quality Services, Quality Lives

Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.

Our Commitment
People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:

- Competitive Salaries with Annual Performance Reviews

- Comprehensive Health Plans

- Group RRSP (5% Employer Contributions)

- 12 Paid Health, Wellness, and Sick Days

- 10 Paid Vacation Days

- 3 Paid Personal/Floating Holidays

- Generous Parental and Family Leave

- Learning and Development Opportunities

- Travel Allowances

- Employee Assistance Program

- Company Culture to be Proud of

- Possibility to Create a Real Impact

35+

Years focused on Clients, Tenants, Staff, and Families

5,000+

Clients and Residents served annually

20+

Programs and Service offerings in Southern Ontario

500+

Dedicated, Respectful, Compassionate and Qualified Employees

Friday, Saturday, Sunday, alternating Thursday nights 7:00 pm-7:30am
Union | 40.25 hours per week

📌 Overnight Frontline Worker (Kitchener)
🏢 Services and Housing In the Province
📍 Kitchener