Key Responsibilities - Augmenting our current staff for IT support for internal staff, providing level 1 and level 2 support. - Install or update hardware, software, and operating systems on desktop computers and servers. - Administer usernames, passwords, and security credentials for staff and reset, as required. - Remote and on-site support for maintenance and as requested and in the case of an emergency. - Support IT Manager in the configuration and administration of google workspace cloud infrastructure. - Support network infrastructure by troubleshooting connectivity issues. - Assist in new deployment of network devices, hardware and software - Tracks, escalates, follows up and resolves system issues using a helpdesk ticketing software - Administers and enforces system operating policies and procedures.



- Supports the configuration of enterprise IT solutions as directed by management Key qualifications - Experience troubleshooting desktops, laptops, printers, network drives, etc. - Experience with cloud environment - Understanding of IT networking concepts and basic understanding of security concepts - Basic Networking experience and understanding of underlying principles such a TCP/IP, packets and connectivity testing as well as deployment. - Creates comprehensive supporting documentation for installation and support. - Ability to work independently in a team environment. - Strong time management skills including a robust ability to prioritise workload and a demonstrated ability to multitask

📌 IT Support Technician - Co-op , Full Time/part Time (Mississauga)
🏢 Lean Supply Solutions
📍 Mississauga