Construction trade company in Edmonton serving residential and business customers for almost 50 years. We provide expert service and quality products with a trustworthy approach and commitment to our customers.

PURPOSE OF THE POSITION

Administration support for department manager, field technicians and accounting to manage customer files from scheduling to invoicing.

RESPONSIBILITIES

- Plan, organize and assign daily jobs to technician in accordance with Department manager
- Manage new home builder portal for service requests
- Maintain a professional level of customer service for all of our clientele
- Process all time sheets and material lists to ensure they are complete
- Maintain database with technician’s field information
- Coordinate materials required for scheduled service work with warehouse manager.
- Schedule service and related customer appointments in a timely manner
- Verify all warranty paperwork is returned from technicians and submitted

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

- Scheduling best practices




- Organize service technicians for daily call tasks
- Knowledge of city
- Ability to effectively deal with customer concerns
- Basic business insights

Skills

- Excellent interpersonal
- Team building
- Analytical and problem solving
- Resourceful
- Effective verbal and written communication
- Organization
- Time management
- Robust multitask abilities
- Efficient computer skills (Excel, Internet)
- Proficient data entry

The above responsibilities are the main scope of the position but not limited too.

HOURS OF WORK

7:30 am - 4:00 pm with a 1/2 hour lunch break

Job Types : Full-time, Permanent

Pay: From $22.00 per hour

Benefits :

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Experience :

- Customer service: 2 years (required)
- Schedule management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

📌 Field Service Coordinator (Edmonton)
🏢 Wood E Energy Store
📍 Edmonton