Are you ready to be part of a dynamic and supportive team environment that champions personal growth? We're looking for a dedicated individual to join us as a Tech Support / Service Technician at our small, yet thriving company. If you're eager to contribute to a close-knit team that values collaboration and growth, we want to hear from you!

About us

Oasis Dental Group is a small privately owned Canadian company located in South Surrey, BC, and have been in the business since 1995. We design and assemble at our facilities to the most stringent of standards.

As a Tech Support / Service Technician at Oasis Dental Group, you are the first point of contact for dental clinics needing technical assistance. You play a critical role in supporting customers by troubleshooting water purification systems, providing proactive guidance, and helping ensure optimal operation of equipment. You also support production assembly and field service when needed. This role requires strong communication skills, problem-solving ability, and a customer-first mindset, combined with technical knowledge of water purification systems.

Key Responsibilities

- Troubleshoot mechanical, electrical, and electronic issues remotely and guide customers through solutions.
- Maintain accurate service records and document troubleshooting steps, recommendations, and outcomes.
- Proactively identify potential issues and provide solutions to prevent equipment downtime.
- Upsell customers on additional services, parts, or system upgrades when appropriate.
- Provide guidance on system operation, preventive maintenance, and best practices to customers.
- Support production assembly and equipment preparation as needed.
- Escalate complex issues to field service technicians or management when required.




- Collaborate closely with sales, production, and field service teams to deliver a seamless customer experience.
- Maintain technical knowledge of water purification systems, including reverse osmosis, filtration, and sterilization units.

Required Qualifications

- High school diploma or equivalent; technical/trade school or post-secondary education preferred.
- 2-4 years of experience in technical support, customer service, or service technician role.
- Strong phone communication skills and comfort speaking with customers.
- Problem-solving and troubleshooting skills, with the ability to explain technical issues in simple terms.
- Some experience in sales or upselling is preferred.
- Strong organizational skills, proactive attitude, and ability to work independently.
- Ability to maintain high customer satisfaction and positive customer relationships.

Preferred Qualifications

- Experience with water purification systems or dental/medical equipment.
- Technical certifications (electrical, plumbing, or related trade).
- Prior experience supporting production, assembly, or field service.
- Previous experience in proactive customer support and upselling.

Physical Requirements

- Occasionally lift up to 50 lbs; comfortable standing, kneeling, bending, and working in small mechanical spaces.
- Ability to assist with light assembly and equipment preparation when required.

Our work environment includes:

- Reliable, full time role
- Positive work environment
- Flexibilty
- On-site Parking

Pay: $25.00-$28.00 per hour

Benefits :

- Dental care
- Extended health care
- On-site parking
- Vision care

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Tech Support/service Technician (Surrey)
🏢 Oasis Dental Group
📍 Surrey