What you will do : Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, the key responsibilities for this position are:

- Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
- Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience
- Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity
- Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
- Reconciling end of the night funds Managing stress in an fast-paced, high-pressured environment
- Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

What you need to become a successful member of this Team?

- A passion for hospitality and commitment to service excellence in a fast-paced service environment.
- Ability to initiate innovative and creative sales and food service activities.
- Safe food handling and smart serve certification is preferential.




- A flexible schedule that includes evenings, weekends and holidays.
- A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.

Personality Requirements

- Good Communication Skills :

- The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics.

- Outgoing Personality :

- The FOH Supervisor is an outgoing person who truly enjoys interacting with others.

- Solid Organizational Skills - The FOH Supervisor will have the responsibility of ensuring all wine, beer and liquor stock is organized on a daily basis.

- Proactive Problem Solver - The supervisor will actively seek to prevent guest concerns from occurring versus solving them afterwards.

- Computer Literacy - The ability to use a computer for various tasks on a daily basis is required.

- FOH Operational Skills - Ability to properly count and weigh various stock, and determine order amounts for the building.

- Hospitality Acumen - The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests.

Inclusion & Diversity

Accessibility

Use of AI

This position is a current vacancy and is being actively recruited to fill an existing role within the organization.

Wage ($) : $20.60CAD

📌 Front of House Supervisor (Toronto)
🏢 Cineplex
📍 Toronto