Overview :

- We are seeking a dynamic and experienced individual (or couple) to manage a 10 bedroom inn and wedding/event venue located on a picturesque working farm in Prince Edward County. The property also hosts farmers markets and theatre in summer.

Job Summary

This role requires strong interpersonal skills, a desire to deliver exceptional customer service, and not less than 3 years experience in either Event sales/operations or Hotel Management

Duties

- Manage day-to-day operations of the Inn and venue, including staff supervision and scheduling of cleaners, maintenance staff and grounds keepers, guest check in, cleaning, breakfast cooking and small onsite cheese shop.
- Maintain and enhance the guest experience, ensuring high levels of customer satisfaction.
- Manage bookings, reservations, and online platforms for the inn and venue.
- Assist with marketing and sales for the Inn and Event Venue
- Maintain budgets for events and overall operations.
- Ensure exceptional guest services by addressing initial inquiries, touring prospective clients, preparing sales estimates, resolving issues during events, and maintaining a welcoming atmosphere for confirmed and prospective clients.
- Collaborate with event planners and banquet manager to coordinate logistics for events, including setup, staffing, and breakdown.
- Train and supervise front desk staff to ensure high levels of customer service are maintained.




- Monitor venue cleanliness and maintenance to provide a safe and enjoyable workplace for guests.
- Implement policies and procedures to enhance operational efficiency and guest satisfaction.
- Maintain effective communication with all team members to ensure cohesive operations.

Skills

- Strong leadership abilities with experience in supervising teams.
- Detail oriented
- Excellent customer service skills with a focus on guest satisfaction.
- Proficient in budgeting and financial management related to venue operations.
- Knowledge of front desk operations within a hotel or similar setting is preferred.
- Event sales experience focused on weddings and retreats an asset.
- Bilingual or multilingual capabilities are a plus, enhancing communication with diverse guests.
- Effective phone etiquette for handling inquiries and reservations professionally.
- Ability to work collaboratively across departments while maintaining a positive attitude under pressure.
- Willingness to learn

Job Types : Full-time, Permanent

Pay: $50,000.00-$85,000.00 per year

Benefits :

- Flexible schedule
- Housing allowance
- Mileage reimbursement
- On-site parking
- Paid time off
- Work from home

Education :

- Bachelor's Degree (preferred)

Experience :

- Hospitality: 3 years (required)

Language :

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

📌 Operations Manager (Bloomfield)
🏢 Eddie Hotel and Farm
📍 Bloomfield