Job Title : Donor Care Representative

Vacancies :This posting is for (1) current vacancy

Work Model :Hybrid Work Model

Salary Band :2 ($48,000 CAD/annum)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer - and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

Are you looking for a job that not only provides a meaningful opportunity to help make a difference in the lives of Canadians with cancer and their families, but also opens the doors to an organization where you can grow? Look no further, this is the job for you!

WHAT YOU’LL BE DOING :

- Provide exceptional customer service via phone
- Supports inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiries
- Maximize event fundraising by supporting special event participants with the set-up of their online profiles and the use of online fundraising tools
- Meet or exceed monthly key performance targets including service level, revenue and call quality
- Accurately process donations and updates donor contact/donation information utilizing internal CRM systems
- Demonstrate passion for Canadian Cancer’s Society’s mission

Health and Safety Responsibilities :





- Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations
- Reviews and complies with the Health and Safety Policy

Working Conditions :

- Works closely & interacts with other teams, and has the ability to perform duties independently
- Works under tight deadlines
- Works with confidential issues and data
- Involves significant computer & telephone use, at the same time
- Requires a high degree of concentration to ensure accuracy of data entry

Other :

- Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
- Must be flexible to work full-time hours on varied shifts scheduled between 8:00 a.m. and 7:00 p.m. EST.
- Starting wage of 21.50$ with competitive benefits.
- Other duties as assigned

QUALIFICATIONS :

- Bilingualism (French/English) is required due to the organization’s nationwide operations and the need for effective communication across various regions
- Completion of related post-secondary education, or equivalent combination of education and experience
- Highly developed customer service, communication, and problem-solving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.




- Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through first-call resolution
- Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts
- Experience working in MS Office, SalesForce, Luminate Online, or other online fundraising software an asset
- Ability to work in a fast-paced, multi-tasking team environment
- Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed

WHAT YOU CAN EXPECT FROM US : COURAGEOUS UNITED CARING RIGOROUS

We offer a market-competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

HOW TO APPLY : OTHER INFORMATION :

- Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._

Privacy Disclosure

AI Disclosure

- We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy ._

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📌 Donor Care Representative (Bilingual) (Halifax Regional Municipality)
🏢 Canadian Cancer Society
📍 Halifax Regional Municipality