Front of House Manager - Saba Foods

Job Type : Full-Time / Permanent Compensation : Competitive salary based on experience + performance incentives

About Us

Saba Foods is a premium Yemeni dining experience focused on warm hospitality, authentic flavors, and exceptional guest service. We are committed to continuous improvement in both service quality and operational excellence.

Position Summary

The Front of House Manager is responsible for overseeing all guest-facing operations, leading the service team, and driving continuous improvement across service standards, operational procedures, and staff training. This role plays a key part in refining systems, enhancing efficiency, and contributing to internal policy development.

Key ResponsibilitiesOperations Management & Continuous Improvement

- Oversee daily front-of-house operations including service flow, seating, and reservations
- Continuously evaluate, improve, and implement front-of-house operational procedures
- Develop, refine, and enforce service standards, workflows, and efficiency systems
- Review and enhance all operational checklists (opening, closing, side duties, cleaning, etc.)
- Identify inefficiencies and implement practical solutions to improve performance and guest experience
- Coordinate closely with kitchen leadership to ensure seamless service execution

Training & Development

- Design, implement, and continuously improve staff training programs
- Develop structured onboarding and ongoing training systems for FOH staff
- Ensure all employees are properly trained on service standards, menu knowledge, upselling, and guest engagement
- Provide ongoing coaching, feedback, and performance development
- Maintain and update training materials in alignment with evolving operational standards

Guest Experience

- Deliver and enforce exceptional customer service standards
- Proactively engage with guests to ensure satisfaction and build loyalty
- Handle and resolve guest concerns in a professional and timely manner




- Ensure consistent execution of Saba Foods hospitality standards

Team Leadership

- Recruit, train, schedule, and supervise FOH staff
- Lead by example in professionalism, accountability, and service quality
- Conduct performance evaluations and enforce company policies
- Foster a positive, disciplined, and high-performing team culture

Financial & Performance Oversight

- Monitor labor costs and optimize scheduling
- Support revenue growth through upselling strategies and service improvements
- Track sales performance, staff productivity, and key operational metrics
- Assist in executing promotions, loyalty programs, and guest retention strategies

Policy Development & Compliance

- Work collaboratively with ownership/management to review, recommend, and implement improvements to internal policies and procedures
- Provide operational insight to support decision-making and business improvements
- Ensure compliance with all health, safety, and liquor regulations in British Columbia
- Maintain a safe, respectful, and compliant workplace environment

Qualifications

- Minimum 2-3 years of experience in a supervisory or management role in hospitality
- Proven ability to improve operations, systems, and team performance
- Strong leadership, organizational, and problem-solving skills
- Experience in staff training and development is highly preferred
- Ability to work in a fast-paced, high-pressure environment
- Familiarity with POS systems (e.g., Toast) and scheduling tools
- Flexible availability, including evenings, weekends, and holidays

What We Offer

- Competitive salary with growth opportunities
- Performance-based incentives
- Extended health and dental benefits (after applicable eligibility period)
- Staff meals and discounts
- A collaborative environment with the opportunity to influence operations and policies

Pay: $50,000.00-$70,000.00 per year

Perks :

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Store discount
- Vision care

Work Location: In person

📌 Front of The House Manager (Vancouver)
🏢 Saba Restaurant
📍 Vancouver