We are currently seeking a driven, customer-focused Service Advisor / BDC Representative to join our growing dealership team. This hybrid role blends front-line service advising with Business Development Centre (BDC) responsibilities, making it ideal for someone who excels in communication, relationship-building, and delivering an exceptional customer experience.
You will be the first point of contact for many of our customers—both in-person and digitally—playing a key role in driving service business while maintaining high customer satisfaction.
Key Responsibilities
- Act as the first point of contact for customers scheduling service appointments
- Greet customers and guide them through the service process with a friendly and professional approach
- Proactively connect with new and existing customers to promote recommended maintenance and services
- Identify customer needs and confidently recommend repairs and maintenance
- Prepare estimates and clearly explain services and timelines
- Follow up on service opportunities, missed appointments, and customer inquiries
- Build and maintain strong relationships with customers and internal dealership teams
- Coordinate with technicians and service staff to ensure efficient workflow
- Maintain accurate records using dealership systems
- Meet and exceed performance targets, including CSI and sales-related goals
- Stay up to date on current promotions, services, and dealership offerings
- Perform additional duties as assigned by management
Qualifications & Skills
- Minimum 2+ years of customer service experience (automotive experience considered an asset)
- PBS experience is an asset :
- Strong customer-first mindset with proven ability to build trust and rapport
- Excellent written, verbal, and digital communication skills
- Strong sales and upselling abilities within a service environment
- Highly organized with robust attention to detail
- Ability to multi-task and remain calm under pressure in a fast-paced setting
- Strong computer skills and comfort with multiple systems
- Positive, solution-focused team player
- High school diploma or equivalent
- Flexibility to work Saturdays as required
What’s in it for You?
- Management support and ongoing coaching
- Career growth opportunities.
- Comprehensive health, dental, and vision perks
- Disability, and life insurance coverage
- Employee discounts on vehicles, service, and parts
- Team-focused culture with engaging employee events
- A Family owned company that is committed to supporting and giving back to the community
Compensation
Expected Annual Earnings: $45,000 - $55,000
Monthly performance-based bonuses tied to individual and/or department results
- Actual earnings will vary based on performance and business levels._
Join Our Team
If you’re passionate about customer service, enjoy a fast-paced environment, and want to be part of a dealership that values both performance and people—you’ll fit right in.
Pay: $45,000.00-$55,000.00 per year
Benefits :
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
📌 Automotive Bdc/service Advisor (St. Catharines)
🏢 St. Catharines Nissan
📍 St. Catharines
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