Exceptional Customer Service

Permanent, Full Time Patient Experience Coordinator

Who is Donald Physiotherapy?

Donald Physiotherapy is a total care, health and wellness centre that focuses on its clients’ quality of life, needs and goals. Our foundation is physiotherapy assessment and treatment, but quality, service, and trust are paramount to everything Donald Physiotherapy offers.

Why work for Donald Physiotherapy?

Teamwork, quality, and fun are key to our success with a client-first mentality. We were recognized for this with the 2020 SABEX award for Customer Service and the 2021 SABEX award for Business of the Year.

Donald Physiotherapy is located in the beautiful neighbourhood of Stonebridge in Saskatoon. With convenient access to Circle Drive, Preston Avenue, Clarence Avenue and Highway 11, it is easily accessible from all parts of the city and surrounding areas. Stonebridge is one of the largest neighbourhoods in Saskatoon and it offers an abundance of amenities including retail stores, schools, services, and restaurants.

Summary

As a Patient Experience Coordinator you will promote our vibrant office culture and be able to effectively communicate with clients and other team members. You will excel with friendly, skilled and client-focused interactions. Your strong attention to detail and ability to work in a fast paced environment will lead to fulfilling days helping a diverse group of people.

You will thrive by being able to display the following qualities:

- willingness to learn
- self-motivation
- excellent time-management




- genuine enjoyment working with people.

Your day to day tasks will include, but not be limited to:

- Scheduling appointments
- Invoicing and receiving payments, following up with Accounts Receivable
- Reconciling payments
- Assisting with preparation of billing for third party insurers
- Preparation of client files and distribution of reports/medical correspondence
- Assisting with clinic data entry and reporting
- Light cleaning and laundry
- Performing end of day closing procedures
- Additional job duties as required

Your additional skill set in website management, social media development, and workshop implementation will help provide key education to your community and contribute to the growth of Donald Physiotherapy.

You will have the opportunity to work full time, 40 hours per week and will be eligible for Employee Health Benefits. Hours of work will be scheduled according to weekly need, within the hours of 7:45am to 6:15pm

Your remuneration package will include :

1. Competitive wage structure with opportunity for advancement

2. Regular support and coaching

3. Career course to help build your skill set

4. Vacation pay

5. Personal illness pay

6. Paid on-boarding and training

7. Health benefits plan

8. Employee Family & Assistance Program

Take action.

Pay: $18.00-$23.00 per hour

Benefits :

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Administrative Assistant (Saskatoon)
🏢 Donald Physiotherapy
📍 Saskatoon