About the Opportunity - New Restaurant at Pheasant Glen Golf Course

Pheasant Glen Golf Resort, located in Qualicum Beach on Vancouver Island, BC, is seeking an experienced, entrepreneurial General Manager for their soon-to-be-open restaurant.

The restaurant is located in the new Clubhouse and is the vibrant heart of Pheasant Glen, offering a welcoming space to relax and connect, savouring West Coast-inspired cuisine, enjoying drinks on the expansive decks, or celebrating a special event as the facility is designed for all occasions.

The restaurant and food & beverage facilities will consist of 75 seats indoors, 100+ seats on the outside decks and patios and a conference & meeting venue with capacity for up to 120 seats.

The position will report directly to the Owner of Pheasant Glen Golf Resort with a commitment and focus on successful operations of all food & beverage areas and.

About the Role - General Manager - Restaurant

In the first six months, the General Manager (GM) will work with the Owner during the pre-opening phase of the restaurant to set up all food & beverage operations, including building a strong team, and developing a business plan, along with required policies and standard of performance documents. Additionally, the position will work with the Executive Chef on the menu development, providing advice on concept and menu style.

Post opening of the restaurant, the GM will manageall front & back of house operations, including staff management, financial performance, customer service, and health & safety compliance for the restaurant and all event spaces at Pheasant Glen Golf Resort. They will be responsible for driving profitability through innovative marketing of the new space, as well as budgeting and inventory control, while maintaining high standards for service,



team development and health and safety. The GM will be the face of the restaurant, leading by example and training of all staff, including banquet and bar service staff within the restaurant and other food & beverage spaces, to create a positive environment for both our customers and the overall team.

Creating an environment of success and innovation, the position will work collaboratively with the Owner on promotional activities and achieving operational, corporate and financial objectives.

About You :

- You are :_
- A hospitality leader with an entrepreneurial focus and previous experience in opening new restaurants.
- Experience and willingness to take on recent projects and initiatives.
- Proficient in financial management including comprehensive knowledge of profit and loss management with an aim of ensuring sustainable business operations.
- Knowledge of current Food & Beverage trends.
- Someone with a consistent display of professional, respectful service approach with a focus on customer service excellence.
- Experience with menu design, marketing plans and developing a positive online reputation.
- Demonstrated time management, organizational, analytical and problem-solving skills; ability to organize and prioritize a wide range of task efficiently.
- You have a reputation for uncompromising professional integrity, personal values, and character in an inclusive, diverse work environment.




- Enjoy mentoring and building strong teams to allow them to solve challenges and thrive.
- Are someone who is not fazed by challenges or setbacks and are able to confidently work through issues and conflicts and make any required hard decisions.
- Able to respond to all work activities with active listening, diplomacy, discretion, and tact and remain positive while adjusting to changing priorities.

Core Responsibilities :

- Leading and administering the day-to-day operational functions of the food & beverage operations, specifically the restaurant, patio, and events space; in an effective and sustainable manner, supporting the team, the Executive Chef and the Owner.
- Hiring, supervising and mentoring staff to assist in the performance of their duties and align with the successful on-going operation of the restaurant, working within the annual budgets.
- Developing and delivering procedures and processes to ensure organizational functionality for both the food & beverage operations and associated customer service excellence.
- Leading and/or working with the Owner on specific projects and initiatives (e.g. Strategic Planning, Marketing, Product Development, etc.) as directed by the Owner.
- Developing and maintaining procedures and standards of performance, for organizational functionality/efficiencies, as well as customer service excellence and recognizing diversity, equity and inclusion initiatives.
- Monitoring sales trends, analyzing performance metrics and developing strategies to optimize sales.
- Ensuring compliance with all company policies and procedures, including those related to Health and Safety standards, practices, and adherence to WorkSafe principles and guidelines.
- Participating in the develo

📌 Restaurant General Manager (Qualicum Beach)
🏢 Pheasant Glen Golf Resort
📍 Qualicum Beach