Full-Time

Hourly Rate : $17.80/hr + performance bonus eligibility*

- (*Estimated total: $20.92 - $27.18/hr based on results)_

About the Role

As a CSR at Cash 4 You, you’re not a cashier. You are the front line of the business .

You’ll work directly with customers in a fast-paced branch environment, handle real financial transactions, and take ownership of sales and follow-ups that drive branch performance. This role combines face-to-face service, sales execution, and back-office work across lending and collections systems.

- This role is best suited for individuals who are comfortable with quick-paced, multi-task environments and who like seeing their effort turn directly into results_.

What You’ll Do

- Welcome customers, assess needs, and match them with the right products and services
- Own your contribution to branch sales targets and performance results
- Explain lending, insurance, and payment options clearly so customers can make informed decisions
- Process loans, payments, and transactions quickly and accurately, often with multiple customers waiting (cash handling required)
- Move confidently between in-person service, phone follow-ups, and internal systems throughout the day
- Proactively follow up on renewals, missed payments, and new offers
- Support collections efforts professionally and consistently
- Maintain orderly lobby flow, transaction pacing, and customer experience during peak traffic
- Contribute to daily branch operations, appearance standards, and team results

How You’ll Actually Work

This is a high-throughput, multi-system role .

On a typical shift, you’ll switch rapidly between customers, phone calls,



and multiple computer systems simultaneously while handling cash and time-sensitive decisions. You’ll be expected to maintain speed, accuracy, and composure even when the branch is busy.

- This role requires attention to detail and the ability to execute accurately at speed._

What We’re Looking For

- High school diploma or equivalent (required)
- Retail sales, customer service, or cash handling experience is an asset
- Comfortable navigating multiple computer systems simultaneously while serving customers face-to-face
- Able to maintain speed, accuracy, and focus in a high-volume environment
- Competitive, goal-driven, and comfortable asking for the business
- Strong communicator who can start conversations and close them
- Reliable, organized, and able to work effectively in high-pressure situations
- Willing to support nearby locations when needed (flexibility creates opportunity)

What We Offer

- Strong base wage plus * industry-leading performance bonuses** tied directly to results
- Clear path to advancement for top performers (Branch Manager, Trainer)
- A role where effort, pace, and ownership actually matter

Additional Compensation : CSRs may earn a monthly performance bonus when defined targets are met. Bonus *eligibility and payout amounts vary based on individual performance, branch results, and market conditions and are not guaranteed.

Vacancy Status: This posting is for an existing vacancy.

AI Disclosure: We use AI-based tools to help screen, assess, and or select applicants as part of our hiring process.

Job Types : Full-time, Permanent

Pay: $17.80 per hour

Work Location: In person

📌 Customer Service Representative (Csr) (Thunder Bay)
🏢 Cash 4 You
📍 Thunder Bay