Overview We are a growing residential HVAC company seeking a friendly, organized, and motivated Office Administrator / Customer Service Coordinator to join our team. This position is ideal for someone who enjoys helping customers, staying organized, and working in a rapid-paced office environment.

As the first point of contact for our customers, you will play an key role in keeping daily operations running smoothly while providing excellent customer service.

Responsibilities :

- Answer incoming phone calls and respond to customer inquiries professionally and courteously
- Schedule service calls, maintenance appointments, and installations
- Manage calendars and dispatch scheduling using CRM software such as Jobber and Housecall Pro (training provided)
- Greet customers, vendors, and visitors in a welcoming and professional manner
- Maintain organized customer records and digital files
- Assist with invoicing, payments, and basic bookkeeping tasks when needed
- Support the office team with day-to-day operations and coordination
- Ensure customer information remains confidential and organized




- Help create a positive customer experience from the initial phone call to job completion

Qualifications :

- Strong communication and customer service skills
- Friendly, professional, and organized personality
- Ability to multitask and work efficiently in a busy environment
- Basic computer skills and familiarity with Microsoft Office and Google Workspace
- Experience with phones, scheduling, or office administration is considered an asset
- Experience with QuickBooks, Jobber, or Housecall Pro is a plus, but not required
- Willingness to learn and grow within the company

What We Offer

- Full training provided
- Supportive team environment
- Opportunity for long-term growth within a growing HVAC company
- Valuable experience in the skilled trades industry
- Competitive pay based on experience

This is an excellent opportunity for someone looking to start or grow a career in office administration within the residential HVAC industry.

Pay: From $25.00 per hour

Benefits :

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

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