We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Receptionist in Regina, Saskatchewan. As the first point of contact for patients, this role plays a critical part in ensuring a smooth and positive experience for patients and the healthcare team. Responsibilities include patient check-in, appointment scheduling, phone management, administrative tasks, and adherence to HIPAA regulations.

Responsibilities (Key Tasks) :

- Patient Check-in :

- Greet patients warmly and initiate check-in within 5 minutes.

- Verify appointment details, update information, and confirm pharmacy, allergies, and medications in EMR with accuracy.

- Phone Management :

- Answer phone calls promptly with a professional tone.

- Provide necessary information, document follow-ups or messages.

- Prioritize urgent calls and ensure proper triage.

- Appointment Booking :

- Schedule appointments accurately, ensuring new appointments are 30 minutes and follow-ups are 20 minutes.

- Confirm patient referrals before booking.

- Review the daily schedule to avoid overlaps or errors.

- Call Triage and Forwarding :

- Answer, triage, and forward calls within 2 minutes.

- Log calls requiring follow-up and direct them appropriately.

- Physician Communication :

- Immediately document and communicate patient concerns to the relevant physician within 1 hour.





- Ensure no critical information is overlooked.

- Administrative Tasks :

- Collect, sort, and distribute mail within 24 hours of receipt.

- Maintain mail logs for tracking purposes.

Qualifications :

- Previous experience in a medical office or healthcare setting is preferred.
- Excellent communication, interpersonal, and organizational skills.
- Proficient in computer skills, including Microsoft Office Suite.
- Ability to multi-task and prioritize in a fast-paced environment.
- Familiarity with medical office software and patient management systems.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Professional and courteous demeanor.

Benefits :

- Competitive salary.
- Opportunity to work in a rapid-paced, friendly healthcare environment.
- Health insurance and retirement benefits available.

Application Instructions :

- Please submit your resume and cover letter to. We look forward to hearing from you.

Pay: $14.17-$20.00 per hour

Expected hours: No less than 40 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Education :

- Secondary School (required)

Experience :

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Language :

- Mandarin (preferred)

Work Location: In person

📌 Front Desk Receptionist for a Medical Office (Regina)
🏢 Dr. Lwanga Med. Prof.
📍 Regina