Store Manager – TELUS/Koodo Authorized Dealer

Location: Pacific Place Mall, Calgary, AB (Chinatown)
Job Type: Full-Time, Permanent
Compensation: Competitive Base Salary + Performance-Based Bonuses

About the Role

We are seeking an experienced, motivated, and results-driven Store Manager to lead our TELUS/Koodo retail location at Pacific Place Mall in Calgary.

The ideal candidate is a hands-on leader with a strong background in retail sales, team development, and store operations. You will be responsible for driving sales performance, coaching and developing your team, maintaining operational excellence, and delivering an exceptional customer experience.

Located in Calgary's Chinatown, our store serves a diverse customer base. Proficiency in Mandarin and/or Cantonese is a strong asset, and candidates with these language skills are encouraged to apply.

Key Responsibilities

Sales & Business Performance

- Lead the store in achieving and exceeding monthly sales targets, revenue goals, and key performance indicators (KPIs).
- Drive sales of TELUS/Koodo mobility, home internet, TV, security, accessories, and other eligible products and services.
- Identify opportunities to grow revenue through upselling, cross-selling, customer referrals, and local business development.
- Monitor individual and store sales performance and implement strategies to improve results.
- Lead by example through active customer engagement and personal sales performance.
- Develop and execute sales strategies to maximize store profitability.

Team Leadership & Development

- Recruit, onboard, train, coach, and develop retail sales representatives.
- Set clear individual and team performance expectations and provide regular feedback.
- Conduct ongoing sales coaching, product training, and performance evaluations.
- Create staff schedules, manage attendance, and ensure appropriate store coverage.
- Motivate and inspire employees to achieve their sales targets while maintaining a positive work setting.
- Address employee performance concerns professionally and proactively.

Store Operations & Compliance

- Oversee daily store operations, including opening and closing procedures, cash handling, deposits, and inventory management.
- Maintain accurate inventory records, complete regular stock counts, and prevent inventory discrepancies.
- Ensure compliance with TELUS/Koodo policies, company procedures, privacy requirements, and fraud-prevention standards.
- Ensure accurate completion of customer transactions, activations, and documentation.
- Maintain store cleanliness, merchandising displays, promotional materials, and brand presentation standards.
- Monitor operational expenses and maintain efficient store operations.

Customer Experience & Community Engagement

- Deliver exceptional customer service and resolve escalated customer concerns professionally.
- Build lasting customer relationships to encourage repeat business and referrals.
- Engage with local residents, businesses, and community organizations to generate new sales opportunities.
- Identify opportunities to expand the store's presence within Calgary's Chinatown and surrounding communities.
- Ensure customers receive accurate product recommendations based on their needs.
- Support community events, promotional campaigns, and local marketing initiatives.

Reporting & Accountability

- Track and report daily, weekly, and monthly sales results to senior management.
- Monitor store KPIs, identify performance gaps, and implement corrective action plans.
- Take ownership of overall store performance, customer satisfaction, and operational standards.
- Participate in management meetings, company training, and business development initiatives.

Qualifications

Required

- Minimum 2 years of retail sales experience, preferably in wireless telecommunications or consumer electronics.
- Previous supervisory, team lead, or retail management experience.
- Demonstrated ability to achieve sales targets and motivate a performance-driven team.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to coach employees, manage competing priorities, and work effectively in a fast-paced retail environment.
- Comfortable using POS systems, inventory management software, and Microsoft Office applications.
- Flexible availability, including evenings, weekends, and statutory holidays as required.

Preferred Qualifications

- Previous experience with TELUS, Koodo, Rogers, Bell, Freedom Mobile, or another wireless retailer.
- Fluency in Mandarin and/or Cantonese is a strong asset.
- Experience serving multilingual and multicultural customer communities.
- Familiarity with Calgary's Chinatown and surrounding business community.
- Experience in local business development, community outreach, or B2B sales.
- Strong understanding of wireless plans, device financing, telecommunications products, and retail sales KPIs.

What We Offer

- Competitive base salary with performance-based bonuses.
- Opportunities for career advancement as our retail network grows.
- Ongoing TELUS/Koodo product knowledge and sales training.
- Supportive management and a collaborative team environment.
- Opportunity to lead a store and make a direct impact on its growth and success.

Join Our Team

If you are a motivated retail leader who thrives in a sales-driven environment, enjoys developing high-performing teams, and is passionate about delivering outstanding customer experiences, we encourage you to apply.

Mandarin and/or Cantonese-speaking candidates are encouraged to apply.

Apply today and take the next step in your retail management career!

Pay: From $48,000.00 per year

Work Location: In person

📌 Store Manager – TELUS/Koodo Authorized Dealer (Calgary)
🏢 EPIC Wireless
📍 Calgary