ServiceDesk Engineer

Required Skills & Experience

Core Desktop Technologies

- 8+ years of End User Computing (EUC) and Desktop Support experience.

- Solid expertise supporting:
- Windows 10/11

- macOS

- Microsoft 365

Endpoint Computing Technologies

- Virtual Desktop Infrastructure (VDI)

- Endpoint Management

- Microsoft Intune

- Microsoft Endpoint Manager

- SCCM/MECM

- Active Directory

- Entra ID (Azure AD)

- Group Policy Administration

Virtual Desktop Technologies

- Azure Virtual Desktop (AVD)

- Citrix Virtual Apps & Desktops

- VMware Horizon

- Remote Desktop Services

Application Support

- Microsoft Office 365

- Outlook

- Teams

- VPN Clients

- Enterprise Business Applications

- Browser and Plugin Support

Infrastructure Knowledge

- Wi-Fi Connectivity

- LAN/WAN Fundamentals

- DNS and DHCP Basics

- Printing Services

- Authentication and Access Management

📌 ServiceDesk Engineer (Montreal)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Montreal