Ez Service is recruiting a Truck Service and Parts Advisor

For this position You would be the primary liaison between customers and service technicians, managing repair orders, scheduling, and customer communication to ensure efficient service and high satisfaction.

Customer Interaction: Greet customers, answer service calls, and discuss vehicle issues to determine necessary repairs or maintenance

Scheduling and Coordination: Schedule service appointments, assign jobs to technicians, and manage repair order sequences

Estimates and Approvals: Provide accurate cost and time estimates, explain additional work if needed, and obtain customer approval before repairs

Communication: Keep customers updated on repair progress, changes in estimates, or delays, maintaining high customer satisfaction

Documentation: Prepare detailed repair orders, maintain service records, and ensure all paperwork is complete

Team Collaboration:



Work closely with service technicians and managers to ensure smooth workflow and adherence to safety policies

Additional Duties: Perform final quality checks, explain invoices, and handle any other tasks assigned by management

Required Skills and Qualifications:

Solid customer service and communication skills to explain technical information clearly

Basic mechanical knowledge to understand vehicle issues and recommend services

Organizational skills for scheduling, documentation, and managing multiple repair orders

Ability to work in a fast-paced environment and meet performance targets as well as being able to work unsupervised.

Pay: $20.00-$25.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Service Advisor (Fort Lawrence)
🏢 Ez service
📍 Fort Lawrence