Customer Success Manager Department: Customer SuccessReports To: Client Success Lead About AMZ Prep AMZ Prep is a fast-growing, technology-driven third‑party logistics (3 PL) and fulfillment company supporting brands across North America. We combine innovative technology, data and operational expertise to deliver scalable logistics solutions. We operate with the speed and mindset of a technology company, where accountability, collaboration and continuous improvement are part of how we work. Our Core Values Our Core Values guide how we work, make decisions and deliver results. We look for individuals who demonstrate these values every day. Win Relentlessly – We are driven, work hard, take pride in our craft and are committed to achieving results. Own the Outcome – We take accountability, follow through on commitments and deliver without needing to be managed. Humbly Confident – We bring confidence without arrogance, recognize our strengths and remain open to feedback and growth. Obsess Over Data – We make decisions based on facts, challenge assumptions and use data to continuously improve. The Opportunity We are looking for a proactive, results-driven Customer Success Manager to own and manage a portfolio of customer accounts. In this role,



you will be accountable for customer retention, satisfaction and growth following launch. You will serve as the primary point of contact for your customers, working closely with internal teams to ensure service excellence, resolve challenges and identify opportunities to strengthen partnerships. Success in this role requires someone who takes ownership, thrives in a fast‑paced environment and brings solutions rather than simply identifying problems. What You’ll Do Own customer retention, satisfaction and growth across an assigned portfolio of accounts. Act as the primary liaison between customers and internal teams, including Operations, IT and Finance. Translate customer service requirements into transparent internal deliverables, ensuring SLA commitments are met. Oversee the implementation and management of complex service solutions to ensure smooth customer operations. Lead customer business reviews, providing meaningful insights, performance updates and actionable recommendations. Review customer invoices, monitor outstanding accounts receivable and coordinate timely resolution of discrepancies. Partner with

📌 Customer Success Manager (Toronto)
🏢 AMZ Prep
📍 Toronto