Lead luxury travel sales and private client service at G Adventures, supporting Signature specialists and bespoke experiences through Salesforce and Compass.

The Supervisor, GWIZ, Private Travel and Signature leads a dedicated team serving National Geographic Signature travelers, travel agents, and private clients. You will support sales conversions, oversee daily operations, and manage luxury service KPIs. The position also drives process improvements, revenue achievement, and brand alignment.

Key Responsibilities:

- Coach specialists toward sales, service, NPS, and ENPS targets
- Monitor queues, workloads, recognition programs, and team resources
- Handle bespoke requests, complex files, VIPs, and escalations
- Analyze conversion, booking, option, and traveler feedback data
- Collaborate on campaigns,



launches, and cross-functional initiatives

Requirements:

- Three-plus years of luxury travel sales or concierge experience
- Two-plus years supervising contact center or travel sales teams
- Two-plus years using Salesforce CRM, Compass, or GDS systems
- Experience managing stressful escalations with composure and care
- Solid communication, analytical, organizational, and problem-solving skills

Apply luxury travel leadership, Salesforce expertise, and escalation management to strengthen Private Travel and Signature service at G Adventures.

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📌 Private Travel Sales Supervisor (Toronto)
🏢 G Adventures
📍 Toronto