At Small Victory, our mission is simple: to be the best part of someone's day. We focus on quality, consistency, and thoughtful hospitality in a fast-paced café environment. We are passionate about artisanal baking, exceptional coffee, and creating a welcoming space for our community. The Role We're looking for a General Manager to lead store performance across guest experience, team development, and financial results.

This is a hands-on leadership role responsible for running all aspects of the business, perfect for someone who thrives on the floor rather than behind a desk. What You'll DoLead & Develop: Manage, train, and mentor a high-performing team of Assistant Managers, Supervisors, and Baristas. Elevate the Experience: Ensure a consistent, high-quality guest experience across all shifts and touchpoints. Drive Operations: Oversee daily service flow, staffing, and on-the-floor troubleshooting. Manage the Metrics: Control labour, COGS,



and inventory to meet KPIs and overall financial store performance. Uphold Standards: Maintain impeccable cleanliness, organization, and brand consistency. What We're Looking For Experience: 1–3+ years of management experience in a café, restaurant, or high-volume retail environment. Leadership: A proven track record of team development and conflict resolution. Business Acumen: Solid understanding of labour management, cost control, and daily operations. Adaptability: The ability to perform and keep a cool head in a quick-paced, high-volume environment. Opportunity to lead and grow a strong team within a celebrated local brand. Autonomy to run your store and drive tangible results. Discounts on our award-winning coffee, bread, and pastries. Dental care Discounted or free food Extended health care Life insurance Paid time off

📌 Cafe General Manager (Richmond)
🏢 Sir Grout
📍 Richmond