Hours: 35-40 hours per week, including weekends

We shape, build, and connect the North. We do this by anchoring our work in Drive, Rigour, and Kindness – ambition in what we pursue, discipline in how we deliver, and respect in how we lead.

The opportunity

Northern Vision Development (NVD) is seeking a Housekeeping Floor Captain to join the team at the first Hyatt hotel north of 60, located in the heart of Whitehorse, Yukon Territory. This new 115-room property offers a unique opportunity for a hands-on leader who is passionate about service excellence and setting the standard for Hyatt hospitality in Canada’s north. As a Housekeeping Floor Captain, you help create the clean, comfortable, and welcoming rooms guests expect when they walk through the door. You will work as part of a hotel team where your attention to detail, pace, and reliability have a visible impact every shift.

What does your success look like?

- Floors are well-organized, rooms are released on time, and standards are consistently met
- Room attendants receive clear direction, coaching, and support throughout the shift
- Quality checks are completed and issues are fixed proactively
- Guest requests are handled professionally and coordinated with Front Desk
- Communication with Housekeeping, Maintenance, and Front Desk is timely and accurate
- Opening and closing procedures are completed and documented correctly
- You model reliability, professionalism, and NVD values in every interaction

What you bring to the role

- Experience in hotel housekeeping; floor-lead or supervisory exposure is an asset
- High attention to detail and pride in clean, well-presented rooms
- Comfortable organizing workflow and supporting staff independently
- Robust time-management skills with the ability to keep room boards and workflows on track
- Clear communicator who works well with Front Desk, Maintenance, and housekeeping staff
- Comfortable reinforcing standards and providing constructive feedback when needed




- Able to adapt quickly, including stepping in to support cleaning tasks when operations require

Why build your career with us?

This role is a chance to take ownership and help shape a guest experience that’s remembered for all the right reasons. If you enjoy rolling up your sleeves, solving challenges in real-time, and seeing your team thrive, you’ll find purpose here every day. We offer:

- 2- weeks of vacation pay

- Tips
- Health coverage including extended health, dental, and vision
- Preferred staff and friends and family rates across our hotel portfolio
- Meals and staff pricing at our restaurants
- Training and development
- Pathways for advancement; we prioritize promoting from within
- Employee assistance and wellness program for you and your dependents

Requirements:

- Ability to perform regular physical work including standing, walking, bending, kneeling, reaching, pushing and pulling housekeeping carts, and lifting up to 50 lbs.
- Ability to work a variety of shifts, including weekends and holidays.

Conditions of employment: WHMIS (may be obtained post hire)

About NVD

Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we’ve built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North.

We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities.

We are committed to building a diverse workforce that reflects the communities we serve. Joining NVD means becoming part of a team that takes ownership, works collaboratively, and helps shape how northern communities live, work, and gather.

*Thank you for considering NVD as part of your career journey. We’re not able to personally connect with every applicant so only those selected for an interview will be contacted.

📌 Housekeeping Floor Captain (Hyatt) (Whitehorse)
🏢 Northern Vision Development
📍 Whitehorse