Position 100% remote We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers. Develop and maintain a relationship of trust with the clients after the initial sales

Deploy account management strategies to reinforce Borealis growth (farming):

Manage and master the financial aspects of your client portfolio

Deliver strong business presentations to key stakeholders, often at the executive level

Understand new business requirements, help clients define their business processes and implement them into Borealis

Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives

Scope and brief the Project and Technical teams for delivery of additional services

Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter

Feed the Product team with quality information to align Borealis’ roadmap





Collaborate with Account directors on strategic accounts to sustain an optimal growth

Fluent in English, French and Portuguese written and spoken.

- Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
- At least 3-4 years of experience in customer success account management or solution consulting role.
- 2-3 years of experience with SAAS or CRM a plus.

Techy – Solid technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.

Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.

Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.

Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.

Health plans options including medical, dental, & vision

- Flexible PTO policy plus company-paid holidays
- Generous one-time “work from home” stipend to get you started
- Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

📌 Account Manager (Work from home) (Canada)
🏢 Leading
📍 Canada