Job Type: Full Time
Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. Reporting to the Manager of Infrastructure & Security, the Systems Administrator will be responsible for maintaining all aspects of our networks, servers, and applications in order to ensure our technology infrastructure runs smoothly and efficiently as well as providing Tier 2 and Tier 3 level support on all IT infrastructure and platforms. Additionally, you will be responsible for proactive security and desktop support.
Document and organize systems, machines, inventory, IPs, and processes.
Provide Tier 2 & Tier 3 support as required
Manage network requests, including DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), and VLANs (Virtual Local Area Networks).
Support the creation of monitoring procedures and keep the monitoring tools up to date.
Support the team's role by participating in meetings to decide on infrastructure changes.
Collaborate with various infrastructure teams for effective decision‑making and support of the company's infrastructure.




Administer and monitor existing production systems and networks to ensure stability and reliability, addressing any issues that arise and keeping the platform reliable.
Make approved configuration changes to environments.
Ensure safety and stability of environments through software patching and maintenance.
Hands‑on experience working in production environments for administration and monitoring.
Linux, Windows, and VMWare from a system administrator perspective.
Networking and storage knowledge is also required.
Automation and Configuration Management Skill highly desirable (Terraform, Ansible, etc)
Azure and AWS Cloud platform experience is required.
Experience with server administration for local and cloud environments
Experience with scripting languages, such as Powershell on Windows and shell script for Linux
Strong analytical skills to assess data and drive decisions.
Call Center experience considered beneficial
Strong understanding of networks (WAN, LAN, VPN), and telephony systems. Demonstrated knowledge and skills with PC Operating Systems, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration)
Proficient in MS Office and/or Google Workspace
Bachelor’s degree, computer science, or a related field or an IT diploma from a recognized community college

📌 IT System Administrator (Fully Remote) (Ottawa)
🏢 Talantir
📍 Ottawa