Hamilton, ON Full-time CA$90,000 - CA$110,000 / year

Overtime Available

About the role

The Network Infrastructure Analyst supports the secure, reliable operation of network, systems, and cloud infrastructure across local and remote environments. This is an in office role supporting the division's physical location, with occasional overtime or weekend work for incidents, maintenance, projects, or business operations.

Responsibilities

Administer and troubleshoot Palo Alto firewalls, security policies, VPNs, threat-prevention controls, alerts, and network security documentation.

Manage and support LAN, WAN, wireless, MPLS, VLANs, DNS, DHCP, routing, switching, and connectivity across sites.

Monitor network and systems performance, respond to outages and security incidents, and improve reliability and business continuity.

Administer physical and virtual servers, VMware ESXi, Hyper-V, storage, SAN, backups, and recovery processes.

Support Active Directory, Microsoft Entra ID, Microsoft 365, Exchange, SharePoint, Azure, Intune, Citrix, SQL, and related systems.

Provide technical support through ticketing and other channels; document solutions, assist with projects and migrations, and share technical knowledge with colleagues and users.

Coordinate work with internal teams, vendors,



and remote IT teams; provide backup support for other IT operations roles as required.

Qualifications

University degree or college diploma in Computer Science, Information Technology, or a related field, or equivalent education and experience.

Five or more years of relevant experience in network, infrastructure, systems administration, or technical support.

Hands-on enterprise experience administering Palo Alto Networks firewalls and strong knowledge of network security controls and troubleshooting.

Knowledge of TCP/IP, DNS, DHCP, LAN/WAN, VLANs, routing, switching, wireless, VPNs, virtualization, servers, storage, backup, and recovery.

Working knowledge of Microsoft infrastructure and cloud technologies, including Active Directory, Entra ID, Microsoft 365, SharePoint, Azure, and Intune.

Strong analytical, troubleshooting, documentation, communication, and prioritization skills.

Preferred: Palo Alto Networks, Cisco, CompTIA, Microsoft, or VMware certifications or equivalent expertise; experience with Cisco equipment, Citrix, Fortinet, Teams Phone, SQL, camera systems, or production and OT networks.

Salary: $90,000-$110,000 CAD annually.

This posting is for an existing vacancy. The recruitment team may use AI-assisted tools to help review applications; hiring decisions are made by humans.

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