McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. Recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteen consecutive years, our culture is guided by The McCarthy Way —our shared approach to working with clients and with each other. Inclusion , through eliminating barriers to belonging and success; We are recruiting for a Supervisor, Document Services Group to join our team in our Toronto, Vancouver, Calgary or Montreal office. The successful candidate must have a minimum of 6–10 years of document services experience, including 3–5 years in a supervisory role, and will be responsible for overseeing document production operations, leading and developing Document Services staff, managing workflow and client relationships, ensuring service quality and operational efficiency, and supporting the delivery of complex document solutions. Shift : Monday to Friday - 5:00 PM - 2:00 AM ET
As a Supervisor, Document Services Group, you will be:
Managing the intake process for all document production and document support requests (assessing, prioritizing etc). Identifying and submitting recommendations for changes to procedures to Manager, NAT-DSG, when necessary.
Ensuring the quality and accuracy of completed work meets the standards expected by the DSG clients.
This includes recruiting for overtime assistance when necessary and approving vacation or other absence requests, lunch breaks, back-up supports and coverage schedules (i.e. statutory holidays, firm closure days etc.).
Overnight Supervisor: Working as a member of the DSG as needed; creating various legal and other documents through copy typing, transcription,



scanning or other methods.
Staff Supervision
Monitoring and managing performance of direct reports. Holding staff accountable for performance expectations and results. Providing coaching to staff in areas such as service quality, client service, standards and needs of the business.
Supervising and inspiring all staff including direct responsibility for performance management, development and training. Participating in the hiring of new employees including assisting the Manager, NAT DSG with recruitment, screening, selection and orientation.
Attending off hour events, meetings with team and management team etc., Training
Assessing the skill level of staff and, where necessary, identifying training required.Creating training material/documentation for staff. This includes remaining current with technology and technological changes, and attending technology training sessions.
Participating in or leading staff training sessions.
Projects
~ Developing style sheets, designing macros and templates, and mastering new presentation/word processing software, as needed. This includes implementing these within DSG or more widely as appropriate.

Working with all Supervisors to ensure consistent information is shared from one shift to another.
College diploma (office administration, legal specialization or related field).




Experience in a professional services firm or document services department an asset.
Highly developed problem solving, decision making, conflict management and negotiation skills, including the ability to successfully resolve performance and disciplinary issues.
Ability to visualize and deliver creative solutions.
Excellent interpersonal skills and telephone manners with a personable and approachable disposition.
Excellent communications skills in English (verbal and written) are required. Fluency in French would be considered an asset.
Excellent transcription, spelling, proof-reading and editing skills; Ability to transfer knowledge in an efficient, pleasant and effective way, using a variety of techniques.
Capability to adapt to different work schedules (week, weekends and statutory holidays where applicable).
Competitive compensation, paid overtimeand generous time off, including a day off to volunteer and a day off for your birthday.
A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
Strong community involvement and a commitment to equity, diversity and inclusion.
We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal on Espresso. McCarthy Tétrault utilizes artificial intelligence (AI) technology as part of our application screening process to enhance the efficiency and effectiveness of our recruitment efforts by analyzing applications to identify candidates whose qualifications and experiences align with the requirements of the position.
Please notify us if you require accommodation at any time during the recruitment process.

📌 Head of Client Services - Remote (Toronto)
🏢 McCarthy Tétrault
📍 Toronto