Do you have a unique interest in servicing and supporting printing equipment? In this role, you will be responsible for providing maintenance and service to the customer base across the Ottawa (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions. Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region

Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized

Escalating unresolved problems according to predefined service procedures and as per escalation process

Performing installations, deinstallations, and/or relocations at customer site

Obtaining necessary training to remain current on all technical aspects of PPS systems

Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies

Mechanically inclined and some technical service experience

Excellent project and process management

Basic computer, technical and equipment operation skills

Occasional travel outside of territory is required

Ability to work on a rotating 24/7 schedule

VIRTUAL WORK

This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

When working from home, a reliable internet connection is required.



Remote work is supported with cloud-based applications and collaboration tools

Comprehensive health coverage plan that includes medical, dental and vision

Life insurance, disability and wellness programs

Vacation, Paid Personal Time and Sick days

Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products

Community involvement

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and skilled digital imaging solutions to Canadians.

Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks . We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce.

📌 Service Technician Support (Ottawa)
🏢 Canon Canada
📍 Ottawa