ExperiencePoint (EP) is a world-leading innovation capability-building company. We help organizations build the skills and conditions for innovation to thrive and become self-sustained. We immerse companies in an approach that puts customers and their needs at the heart of everything they do, empowering their people to be confident and creative problem solvers. We’re looking for a driven and relationship focused Account Manager to grow the ExperiencePoint business by owning a portfolio of client accounts. You will serve as our client's main point of contact, deeply understand their goals, and ensure they get everything they need to succeed with our workshops and achieve real business impact. In this role, you’ll own a sales target and partner closely with your Team Lead, collaborating across Sales, Marketing, and Product to build lasting relationships and retain and grow existing accounts in ways that serve our clients, strengthen our business, and advance our mission.
Own and execute on the account strategy for your portfolio
Retain and grow your existing accounts through value-driven engagement and proactive problem-solving
Serve your clients end to end, from onboarding and delivery through to renewal
Develop your account management craft and grow your career at EP
Serve as the main point of contact for your accounts
Deeply understand each account’s business, strategic goals, and pain points to deliver tailored value
Develop and execute client-specific retention plans, including risk identification and proactive outreach ahead of contract renewals or rebooking of repeat programs
Lead annual business reviews showcasing relationship outcomes, ROI, and long-term roadmaps
this includes a strategic plan for account growth & pipeline development
Share best practices, lessons learned and success stories with other sales team members to support everyone’s growth and development
Leverage and update engaging “success plays”, email templates, and meeting frameworks to help streamline Sales and Customer Experience activities
Work with the Product, Marketing, and Sales Teams to champion customer insights and stories
Support Marketing to develop customer stories, case studies, and client references
Meet administrative responsibilities, including timely updating of Simple,



Salesforce and other platforms the team uses
Sales Responsibilities:
Meet or exceed your sales target by maintaining and serving your accounts, reviewing historical programs, building relationships, and optimizing growth opportunities
Create and maintain a sales pipeline to maintain and work towards quota over-achievement
Collaborate with your Team Lead and the VP, Sales to build and execute on your specific account strategies
Proactively present workshops or new offerings that align with your accounts’ goals
Work with clients to develop sales proposals, pricing strategies, and program positioning in support of our GTM efforts
Update Salesforce opportunities minimum 1x per week in order to establish a reliable forecast for your business; Follow best practices as prescribed in the sales playbook(s)
Together with your Team Lead, lead contract renewal negotiations and collaborate internally to address any issues or barriers to success
Ensure all session-related tasks are completed for each client workshop (Sales-to-Fulfillment handoff)
Maintain relationships and coordinate logistics with clients’ Program Coordinators under your accounts
Follow up with clients the following day with the NPS survey and record survey results from clients (when necessary)
Develop creative strategies to increase client engagement and produce EP advocates
Lead bi-annual Account Reviews to help demonstrate impact (utilization rates, facilitator rates, NPS, stories)
Drive block utilization by co-creating a plan with the account to achieve the desired block and fund utilization
Proactively detect accounts that are not using their blocks and adjust your plan to drive usage
Own monthly Block Utilization + Facilitation Status Reports for your accounts
Ensure support phones and emails are monitored 24/7, 365 days a year, and respond to client inquiries within 2 hours (4 hours after hours)



using Service Cloud
Track all customer feedback and issues and forward them to View email address on apply.j-vers.com organized and proactive, adept at managing multiple accounts and priorities simultaneously
Conducts thorough account research and, in collaboration with their Team Lead, can build an account plan
Salesforce and Service Cloud experience is an asset but not a requirement
Previous account management experience, specifically retaining and growing existing client relationships, is an asset
Customer-obsessed with a deep understanding of how to provide value to their assigned accounts
Confident leading business reviews and renewal conversations, and spotting opportunities to grow your accounts
We believe outstanding work starts with feeling supported. A total earnings of $80,000.00 to $89,000.00 CAD annually . Annual Bonus based on level and company performance
Comprehensive Benefits Plan designed to support your physical and mental wellbeing
An annual wellness allowance to support what helps you feel your best, whether that’s fitness, mental health, ergonomics, or personal wellbeing.
Plan for your future with our Group RRSP program through Wealthsimple, helping you build long-term financial security.
Flexible PTO with a 3 week minimum plus 5 additional flex days for sick time, mental health days, or personal needs.
We’re a remote-first organization. Work from anywhere in the world* for 100 days a year, with the flexibility to design a work environment that supports your productivity and wellbeing.
Dedicated Career development Days to focus on learning, skill-building, and growth, because investing in your development matters.

USE OF ARTIFICIAL INTELLIGENCE IN HIRING

At ExperiencePoint, our recruitment process is human-led. We do not use artificial intelligence or algorithmic tools to evaluate, rank, or make hiring decisions about candidates. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment process. Please let our Human Resources team know if you require accommodation.
Phone screen with People Operations
Skills Interview with Director, Account Management

📌 Account Manager - Remote Work (Montreal)
🏢 ExperiencePoint
📍 Montreal