Commercial Banking client service specialists coordinate onboarding, resolve inquiries, and support end-to-end banking needs in Montreal. French and English communication is required.

At Scotiabank, the Client Service Specialist supports Relationship Managers across Commercial Banking Distribution. You will coordinate internal partners, collect client information, and provide ongoing banking service. The work supports consistent experiences, regulatory compliance, and timely account activation.

Key Responsibilities:

- Resolve client inquiries and explain banking processes clearly
- Coordinate onboarding information collection from clients and sources
- Coordinate departments to activate accounts promptly and correctly
- Educate clients about banking channels and available tools




- Escalate service concerns outside established SLAs

Requirements:

- College or university degree, or equivalent work experience
- One to three years in financial services or related industry
- Fluent French and English communication skills
- Knowledge of onboarding, Know Your Customer, and AML processes
- Microsoft Office working knowledge and robust organizational skills

Support Scotiabank’s Commercial Banking clients through accurate onboarding, responsive service, and bilingual communication in Montreal.

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📌 Commercial Banking Client Service Specialist (Montreal)
🏢 Scotiabank
📍 Montreal