We are seeking a highly motivated and experienced individual with a background in both Medical Office Administration (MOA) and customer service, ready to transition their skills into a rewarding career as a Customer Support Analyst. Experience in customer service or hospitality is a great asset, Ava values people who know how to create exceptional experiences. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and training on Ava Industries’ EMR software. This is a full-time, permanent position with the flexibility of working remotely from the Vancouver Area. While the role is primarily remote, occasional travel may be required for company meetings or client site visits. Shifts run Monday through Friday, between 7:00 AM and 5:00 PM Pacific Time and between 8:00 AM and 4:00 PM Pacific Time on Saturdays. Flexible schedule scheduled within Ava’s designated Customer Support hours.

Provide exceptional customer support to clients via phone and email

Troubleshoot software issues and provide effective solutions

Deliver comprehensive training to new and existing users on Ava, both remotely and occasionally in-person

Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials

Collaborate with the development team to identify and report software bugs and areas for improvement

Deliver detailed messaging to our customers on the latest releases, including updating Ava’s website

Contribute to the ongoing improvement of our Customer Support processes





Minimum 2 years of experience as an MOA in a medical office or hospital setting

Experience in hospitality or customer service is considered an asset and will be highly valued.

Exceptional interpersonal, verbal, and written communication skills with the ability to build rapport with customers

Strong understanding of medical terminology and clinical workflows.

Familiarity and experience with other EMR software (ie: PSS, Accuro and Oscar)

Our state-of-the-art, cloud-based EMR (Electronic Medical Records) software—designed by family doctors specifically for primary care providers—prioritizes user-friendly design and efficient patient management. As the fastest-growing EMR company in Western Canada, we’re building a fully remote team across the country, with our headquarters in Calgary, AB. Our team embodies our core values of innovation, transparency, adaptability and cooperation in providing timely solutions for our clients. Competitive salary

- Health Benefits & Health Spending Account
- 4 weeks vacation + 1 week between December 25th to Jan 1st
- Enjoy a flexible, remote work setting that prioritizes work-life balance
- Remote work and clinic site visits.

Ava Industries Ltd. is dedicated to fostering a workplace that embraces diversity, equity, and inclusion. If you require accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs. Ava Industries will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

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📌 SUPPORT SPECIALIST (H/F) (remote)
🏢 AVA Industries
📍 Toronto