At WSA, we are pioneers in hearing health. Our goal is to change lives across all markets, channels, and price points. We are characterized by our strong focus on innovation, customer centricity and partnerships. We have a diverse range of products, services and channels that enable us to operate in multiple markets and segments within the hearing healthcare industry. The Operations Associate will ensure the seamless execution of daily functions. strategically, this position enhances operational efficiency, improves client experience, and supports business growth by maintaining consistency, compliance, and coordination across locations.

This is a permanent, full-time position based onsite at our WSA/HearCANADA Head office located at 5041 Mainway, Burlington, ON . Typical hours of work are Monday through Friday: 7:30 a.m. 22.50 per hour based on a 40 hours work week plus annual bonus entitlement

- Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
- Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
- Training, learning, + continuing education opportunities
- Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

Coordinate and track hearing aid orders, repair, and returns with vendors and clinics
Maintain accurate inventory records and ensure adequate stock levels across clinic locations
Process shipping and receiving hearing aid devices and accessories




Support data entry and system updates in internal platforms 9e.g., DCRM, inventory systems)
Respond to inquiries from clinics and vendors regarding order status, logistics, and stock
Mail opening and product sorting including: opening, sorting and organizing incoming products and orders
Data entry & customer service including; entering orders into local operations systems (INFOR) and transferring digital files into Global system
High school diploma or equivalent

- 1 to 3 years of experience in an administrative, logistics, or operations role
- Detail-oriented with a high level of accuracy in data entry and documentation
- Solid organizational and time-management skills
- Focused on delivering high levels of product quality
- Commitment to continuous improvement
- Good written and verbal communication skills (English)
- Proficient in Microsoft Office (Excel, Word, Outlook ) and comfortable with digital systems
- Occasional overtime is required (up to 5 hours a week)

We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

WSA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process;

📌 Operations Specialist (Full Time) (Burlington)
🏢 WSA Americas
📍 Burlington