Support Spektrix clients remotely from British Columbia using transparent communication, software expertise, and relationship management across channels. Occasional New York travel is required.

As a full-time Client Success Specialist, you will own relationships for assigned clients within a Client Success Delivery Team. You will resolve questions, understand client goals, and help arts and cultural organizations use Spektrix effectively. The work includes stakeholder communication, account monitoring, documentation, and collaboration across teams.

Key Responsibilities:

Resolve inquiries through phone, email, and video calls

Manage assigned client relationships and maintain consistent touchpoints

Track account health, risks, tasks, and meeting actions





Guide feature adoption through tailored sessions and workshops

Document interactions and escalate complex technical issues

Requirements:

One or more years in client-facing or customer-facing work

Ability to learn complex software systems quickly

Excellent written, verbal, and interpersonal communication skills

Strong organization, prioritization, documentation, and follow-through

Proficiency with Microsoft Excel, Google Sheets, Docs, and web applications

Bring client support, technical communication, and account ownership skills to Spektrix’s remote Client Success team in British Columbia.

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📌 Remote Customer Support Specialist-Full Time (Ottawa)
🏢 Spektrix
📍 Ottawa