MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, team-oriented team work environment, promotion of work-life integration, and exposure to a wide variety of work.
The Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day operations to ensure service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff development.
This role requires extensive technical knowledge of loan operations, documentation, and accounting. Possessing extensive technical ability and outstanding attention to detail imperative to supporting the team while ensuring quality.
The Associate Director is a well-rounded professional with strong commercial acumen and communication skills. This role is critical to delivering the high level of service and satisfaction MUFG is known for in the industry.
Manage daily operations to ensure SLAs are met in an efficient manner




Manage client relationships and be a point of escalation
Manage ad-hoc client requests to ensure completion
Be a leader in efficiency changes, embrace any technology updates and strive for continuous better working practices
Champion quality and continuous improvement
Participate in new service development and support new service rollouts
Participate in and manage projects to enhance the overall service offering
Support and uphold a culture of control and compliance with company policy

Collaboration with internal operations groups, across multiple departments, to drive results · Management of personnel, including ongoing feedback, performance management, and recruitment

University or College business degree with a concentration in Accounting or Finance
Minimum 5 years’ working experience in fund administration or relevant financial services in private credit
Relevant designation in accounting, finance, or management is an asset

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.
All AI recommendations are reviewed by our recruitment team before any decisions are made.
however, only those proceeding to the interview stage will be contacted.

📌 Associate Service Manager (Toronto)
🏢 MUFG Investor Services
📍 Toronto