Strong leadership, mentoring, and team building skills.
Excellent interpersonal, customer service, and service sales skills.
Admirable Time, Project, and Stress management
The Field Service Manager must have a sense of urgency and be creative and flexible in meeting both our customer’s and our business needs.
Lead the Field Service Technicians to exceed, sales revenue, gross margins, and income forecasts.
Complete regular ride-alongs with Technicians, providing technical and procedural coaching and mentoring.
Provide direction and support to Technicians holding them accountable for quality, productivity, and customer service.
In collaboration with the dispatch team, ensure that Technician time is optimized in terms of billable service, while ensuring the right Technician with the right skills for the job is dispatched in the most efficient manner, and that all required job details (reports, hours, parts, comments) are accurately executed in-system.
Provide leadership in achieving Service Metrics Targets and customer satisfaction.
Order taking - acknowledge all incoming orders by walk-in, phone, email or fax to ensure same day turnaround on received orders and advise customers on delivery.
Ordering parts and reporting delivery status on all parts orders.
Communicating with customers, internal or external, on delayed deliveries.
Take a pro‑active approach to resolving any customer complaints or disputes, continuing to promote a high standard of customer service. This will involve direct customer contact with established negotiation authority.
Ensure that all Health & Safety requirements are followed and continually work to reduce our risk.




Manage and approve Technician timecard including overtime and double‑time.
Assist with determining required staffing levels, related recruiting, and orientations.
Perform technician one‑on‑ones, performance management and employee development.
Partner with Service Sales to ensure customer acquisition, renewals, and customer loyalty are optimized.
Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.
Ensure that all Employee’s work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.
timely annual and semi‑annual employee reviews, recruiting, compensation, team building events, disciplinary action, employee development, safety and training
Before taking any action, communicate concerns about the job performance of individuals on the team to your manager for discussion.
Other tasks and responsibilities as may be required from time to time consistent with the position of Service Manager and the job description and duties set out above.
5+ years of Service Technician experience in generator industry required.
Excellent working knowledge of Microsoft Office and computers.
Valid driver's license and a reliable personal vehicle required.
Solid HR management, interpersonal, and customer service skills.
Team building, coaching, training, with the ability to coordinate activities, and improve task efficiency.
Travel will be required. A valid passport and ability to enter the US may be required on occasion.
Manual dexterity required to use desktop computer and peripherals.
Participation in the after-hours on call rotation required.
Overtime as required.

📌 Field Services Operations Manager (Mississauga)
🏢 Total Power
📍 Mississauga