Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. You’ll work across the Networking, Server, Workstation Services, Microsoft 365, Vo IP/Telecommunications, and Service Center teams. You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership.This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area. Remote days follow standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November.What you’ll doGather requirements, analyze data, design solutions, and write technical requirements for infrastructure projectsSupport Service Now integrations, including Asset Management, Inventory Management, CMDB/Discovery, and WebexTest and implement technology solutions,



and support users through rolloutResearch current systems and create procedures that improve themTrain and support end usersWrite Requests for Proposals (RFPs) and contract Scopes of DeliverablesRequired5+ years of experience as a Business Analyst or Business Systems AnalystHands-on Service Now experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery. This is a firm requirement. Please don’t apply without it.Solid experience with the Microsoft 365 productivity suiteData analytics experienceAbility to be onsite in the Waterford/Pontiac area at least 2 days per weekNice to haveTelecommunications Expense Management (TEM) experienceExperience writing RFPs, contracts, or scopes of workBackground supporting infrastructure teams (network, server, endpoint, Vo IP)#J-18808-Ljbffr

📌 Business Systems Analyst - Servicenow / It Infrastructure (Gatineau)
🏢 The Stafford Gray Group
📍 Gatineau