Reception Team LeaderProperty: COMO Metropolitan LondonPosition: Reception Team LeaderBase Location: LondonDepartment: Front of HouseReporting to: Reception Manager/ Assistant Manager/ FOH ManagerTasks/ResponsibilitiesProvide our guest with prompt and efficient room registration and check out according to the policy and procedure for registrationHaving a full understanding of the LQA StandardsAnswer calls in a polite and professional manner following LQA Standards and SOPsBe completely knowledgeable of our product, and timings for our outlets and servicesHandling cash and foreign currency exchange.Handle guests' complaints or problems in a polite and helpful manner or elevate to a superior if requiredOffer guests information about the Hotel outlets, their opening, closing times and products on offerAttend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shiftMonitor general inbox on each shift and response to guest queryWorks towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilitiesWork closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are metEnsure the reception area is keep clean and tidy at all timesEnsure your float is kept to the specified amount and do not allow shortages to occurKnow the local shopping areas, restaurants,



bars and places of interest in order to give accurate information and advice guestsConduct oneself in such a manner as to reflect the COMO Metropolitan London mission statement. Set an example for staff to emulate and act as a role modelSupervise and Support Receptionists: Oversee the daily duties of reception staff, ensuring adherence to SOPs and LQA standards, while providing guidance and support.Oversee stationary par levels and order what is needed both weekly and fortnightlyMentor and Train Team: Provide training for recent staff on hotel procedures, systems, and LQA standards, provides mock-up examples and facilitate ongoing development for existing team members.Lead by Example in Guest Service Excellence: Demonstrate exceptional guest service and model LQA standard behaviours for the team, setting a high standard for guest interactions.Ensure that credit checks are followed on each shift, and inform the Manager on duty of credit risk guestsWorks towards departmental daily/monthly goals to meet the required target (i.E. – Upsell targets, LQA targets etc.)Job RequirementsPrevious experience in Reception, and with OPERA PMS or CLOUDProactive in approach with self-driven attitudeExcellent spoken and written EnglishExcellent Social and Communication skillsWell-presented and groomedAn in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the cityExperience in a 5-star luxury HotelAbility to speak another languageThank youWe look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

📌 Reception Team Leader (London)
🏢 COMO The Treasury
📍 London