FSRA seeks a Bilingual Regulatory Inquiry Officer skilled in public service communication and research. Serve Ontarians through phone, email, mail, and in-person inquiries.As part of FSRA’s public affairs team, you will provide single-window inquiry and correspondence services. You will address questions and complaints involving regulations, policies, processes, programs, licensing, registration, examinations, and investigations. The work supports insurance companies, agents, adjusters, mortgage brokers, cooperatives, credit unions, pension plans, and loan and trust companies.Principales responsabilités:



Provide customer service and regulatory information to stakeholdersResearch detailed public inquiries using databases and reference materialsDraft responses to incoming correspondence and public complaintsPrepare inquiry summaries, notes, surveys, and reportsIdentify emerging trends and issues for senior correspondenceExigences: Postsecondary diploma in communications or a related fieldOne to two years’ customer service experience in a similar environmentAbility to research and interpret legislation, regulations, policies, and proceduresProfessional writing experience for diverse audiencesDatabase and spreadsheet computer skillsApply public service communication, regulatory research, conflict resolution, and analysis skills as FSRA’s bilingual inquiry officer.#J-18808-Ljbffr

📌 Bilingual Regulatory Inquiry Officer (Toronto)
🏢 Financial Services Regulatory Authority
📍 Toronto