Lead Saa S customer success through platform adoption, ROI delivery, and executive relationships at Workiva with adaptable office or remote work.As a Lead Customer Success Manager, you oversee customer lifecycles across Workiva’s highest value named accounts. You guide executives through value realization, product maturity, and scalable adoption. Your work includes onboarding, training, consultative recommendations, renewal forecasting, and stakeholder communication.Key Responsibilities: Drive Workiva Platform adoption and prove ROI to executivesConsult on workflows, best practices, and management business reviewsBuild trusted relationships across customer organizations and internal teamsIdentify risks, forecast revenue changes, and resolve customer issuesManage renewal pipelines and achieve revenue retention targetsRequirements: Undergraduate degree or equivalent related education and experienceSix years of Customer Success, Service,

📌 Lead Saas Customer Success Manager (Vancouver)
🏢 Workiva Canada ULC
📍 Vancouver