Technical customer success specialists at Splunk support enterprise technology adoption, using Splunk expertise and advisory skills remotely anywhere in Western Canada.As part of Cisco, Splunk’s Customer Success team guides enterprise organizations across cybersecurity, observability, and IT operations platforms. This specialist supports technical health, Splunk Cloud and Enterprise deployments, customer adoption, and measurable technology value. The role combines product support, technical planning, relationship building, and critical issue management.Key Responsibilities: Act as technical health contact for Public Sector customersOversee Technical Adoption Plan execution across multiple teamsMentor customers on technical health and deployment methodologiesCoordinate critical issues, upgrades,



add-ons, and maintenance windowsReview usage metrics and performance during virtual QBRsRequirements: Three-plus years in technical support or related experienceTwo-plus years building customer relationships and handling commercial accountsCommunicate technical concepts to non-technical audiencesWork independently and as part of a teamAchieve Splunk Architect Certification within one yearApply technical support, customer advisory, and Splunk deployment expertise to improve platform health and adoption across enterprise accounts.#J-18808-Ljbffr

📌 Splunk Technical Customer Success Specialist (Vancouver)
🏢 Cisco Systems
📍 Vancouver