FedEx seeks a Customer Service Representative with strong communication and problem-solving skills for direct customer assistance. This is an interview position.
The Customer Service Representative provides accurate information while supporting customers through direct interaction. Administrative duties help maintain efficient operations, while sales promotion can generate incremental revenue. Preferred knowledge includes Canadian Customs regulations and FedEx Express and Ground products and services.
Key Responsibilities:
- Provide accurate information and direct customer assistance
- Perform administrative duties supporting productive operations
- Promote continued sales when possible
- Generate potential incremental revenue wherever possible
Requirements:
- High school diploma or equivalent; college diploma preferred
- Excellent interpersonal and verbal communication skills
- Good analytical, problem-solving, and negotiation skills
- Ability to operate in a PC Windows environment
- Ability to lift 70 pounds and maneuver 150-pound packages
Apply customer service, communication, administrative, and sales skills as a FedEx Customer Service Representative.