Answer warm customer calls as a Groundworks Appointment Center Specialist in Calgary, using phone skills and computer proficiency onsite. Book services and memberships.

This full-time specialist serves as customers’ first contact with the Groundworks brand. You will answer inbound calls, place warm outbound calls, book new-service appointments, and sell service memberships. The work requires communication, adaptability, customer information maintenance, and comfort with sensitive sales conversations.

Key Responsibilities:

- Answer inbound calls from Groundworks customers
- Make warm outbound calls without cold calling
- Book appointments for current services
- Sell service memberships to customers
- Maintain accurate customer information

Requirements:

- One-plus years of customer service or customer-facing experience
- Good phone skills and competitive nature
- Excellent communication skills and positive motivation
- Comfort using computers throughout daily work
- Reliable attendance and flexibility for varying shifts

Bring customer service, phone communication, and computer skills to Groundworks’ Calgary appointment center with warm customer interactions.

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📌 Appointment Center Customer Service Specialist (Calgary)
🏢 Groundworks
📍 Calgary