You own what happens after the deal closes. Onboard SE teams onto se Revel, get them using it every week, and make renewals a non-event. Nearly all our customers come from SEs telling other SEs, so retained, happy customers are the growth engine. That makes this a growth role, not a support desk.What you will doOnboard new SE teams end to end: workspace setup, integrations (Salesforce, Slack, Teams, Jira, Gong), customer portals, and their first POCs live in the platformDrive adoption after go-live. Know which teams use se Revel every week, which ones went quiet, and why. Get them onto AI insights and AI coaching, not just status trackingOwn renewals and expansion for your accounts, from the first check-in to the signed orderRun business reviews with SE leaders using their own POC data and use-case intelligence, so the value is theirs, not our slidesFeed what you hear back into the product with evidence, not anecdotes. Shape the roadmap with real customer demandTurn happy customers into references and referrals,



and hand Sales the stories that close the next SE teamBuild the CS playbook from scratch: onboarding paths, health signals, escalation rulesWhat we are looking forSeveral years as a Sales Engineer or SE manager. If you came up through customer success, it was for technical teams and technical productsYou've run or managed POCs and know why they succeed or fall apartYou do your own admin work in Saa S tools: CRM, Slack, ticketing, integrations. No ticket to Engineering for a field mappingYou can read usage data, spot a churn risk early, and act on itClear, direct writing and speaking. You can run a room of SE leadersNice to haveLed an SE team and rolled out a current tool to itCarried a renewal or expansion numberHands-on with Salesforce reporting or GongEarly-stage startup experience where you built the process instead of inheriting one#J-18808-Ljbffr

📌 Customer Success Manager (Quebec City)
🏢 seRevel
📍 Quebec City