About the CompanyARC Business Solutions Inc. is an established, customer-focused information technology consulting firm with proven expertisein combining strategy, innovation, and technical excellence to deliver practical business solutions. ARC operates across Canadaand the United States, with offices in Edmonton, Calgary, Regina, Toronto and Rutland, Vermont, serving a diverse range of privateand public sector clients. ARC's services include Solutions Delivery, Enterprise Information Management (EIM), Managed IT Services,Utility Sector Consulting, Nuclear Sector Consulting, Oil & Gas Pipeline Solutions, and AI Strategy & Data Analytics. Our teambrings extensive experience across Energy, Utilities, Government, Financial Services, and the Public Sector, delivering solutionsthat help organizations modernize, improve efficiency, and achieve their strategic objectives.Job SummaryARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development,Agile delivery and organizational change for opportunities with clients.ROLE: BUSINESS ANALYSTThe Business Analyst will bridge business and technical teams across the full software development lifecycle:eliciting and documenting requirements, facilitating Scrum ceremonies, coordinating testing in Jira,keeping process documentation current, and preparing end users for change through training and communications.Candidates with utility sector experience will be given additional consideration.Required ExperienceThe successful candidates possess demonstrated experience in the following areas:MANDATORYMinimum 5 years of experience as a Business Analyst on software development projects,



across the full software development lifecycle (SDLC)Experience gathering, analyzing and documenting business and functional requirements, user stories and acceptance criteriaExperience working on Agile/Scrum teams, including serving as Scrum Master (facilitating sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives)Project management experience, including managing scope, schedules, risks, issues, dependencies and status reportingWorking knowledge of ITIL practices, including incident, problem, change and release managementExperience creating, updating and maintaining process documentation, including current and future state process maps, standard operating procedures (SOPs) and business rulesExperience planning and executing testing in Jira, including writing test cases, coordinating user acceptance testing (UAT) and tracking defects through to resolutionExperience supporting organizational change management (OCM), including stakeholder impact assessments, communications,



and developing and delivering end-user training and training materialsAbility to work effectively with all levels of the client organizationA successful track record of delivering solutionsA minimum of 2 client references from your most recent projects are required to confirm these mandatory qualificationsDESIRABLEExperience in the Utilities sector (power, natural gas, water, oil and gas); this is considered a strong assetFamiliarity with utility business systems such as Customer Information Systems (CIS), billing, work and asset management, outage management or GISExperience working in Government, Crown Corporations or delivering solutions to Provincial DepartmentsRelevant certifications such as CBAP/CCBA (IIBA), PMP or CAPM, Certified ScrumMaster (CSM) or Professional Scrum Master (PSM), ITIL 4 Foundation, or Prosci or equivalent change management certification (or in progress)Experience with Confluence or other Atlassian tools, and Jira test management add-ons such as Zephyr or XrayExperience in Business Process ReengineeringExperience facilitating workshops or JAD sessionsExperience developing business cases or business case summariesExperience developing Use Cases or UML modelsExperience documenting data models and working with SQL for data analysis and validationExperience with projects spanning multiple technical environments and enterprise applicationsExperience working within an Enterprise Architecture environmentExperience implementing web-based and cloud solutionsEducationA degree or diploma in Computing Science, Information Systems, Business Administration or a related field, and/or relevant industry certifications, are desirable criteria for our selection.Compensation & BenefitsWe offer a market-competitive salary, profit sharing, and comprehensive benefits package. These positions can be filled by fulltime ARC employees or contractors.

📌 Business Analyst (Calgary)
🏢 ARC Business Solutions
📍 Calgary