Become an indispensable Customer Success Manager with Marble, ensuring smooth operations for legal and insurance clients. This remote role focuses on retaining customers and enhancing their experience.In this pivotal position, you will manage a book of B2B clients in personal injury and mass-tort law. Your responsibilities include maintaining customer satisfaction across Medchart and Settlit platforms, conducting business reviews, and troubleshooting issues. This role is integral to ensuring request fulfillment and retention, offering the chance to demonstrate your impact on clients' success.Key Responsibilities:Own customer retention across your accountsManage customer communication and escalationsMaintain request turnaround standardsConduct timely business reviews with clientsDocument accurate account statuses and plansRequirements:Experience managing a B2B customer bookKnowledge of privacy regulations like HIPAAStrong troubleshooting and support skillsClear communication with clientsFamiliarity with legal or healthcare workflowsLeverage your expertise in customer management and problem-solving to drive retention at Marble.