Deliver memorable guest service at Kananaskis Mountain Lodge in Kananaskis, Alberta, using front office experience and effective communication. Work wide-ranging shifts while creating strong first and last impressions for guests.

As a Guest Service Agent in the Rooms Division, you will manage check-ins, checkouts, requests, and concerns. You will promote the lodge and surrounding area while supporting guest expectations and departmental performance metrics. Previous hotel front office experience or hospitality education is required.

Key Responsibilities:

- Check guests into and out of the hotel
- Provide courteous, professional, attentive guest service
- Build rapport and learn guest needs
- Follow up on feedback and service recovery




- Communicate effectively with hotel departments

Requirements:

- Experience with POS systems, Excel, and Outlook
- Previous hotel front office experience or hospitality education
- Professional presentation and demeanor
- Strong organization and pressure management skills
- Availability for mornings, afternoons, evenings, and holidays

Bring front office experience, communication, and hospitality skills to every guest interaction at Kananaskis Mountain Lodge in Alberta.

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📌 Guest Service Agent Kananaskis Lodge (Canmore)
🏢 Pomeroy Lodging
📍 Canmore