Heli-ski reservations expertise meets guest service in Whistler’s Carleton Lodge village office. Answer inquiries, sell packages, and coordinate guest check-ins professionally.
As a Heli Ski Reservations Agent, you will support a small, high-energy team during the winter seasonal 2026/2027 period. Your responsibilities include managing calls, emails, in-person reservations, guest information, retail sales, inventory, and daily office operations. You will work with international clientele and employees from other departments while receiving ongoing training and development.
Key Responsibilities:
- Answer guest calls, emails, inquiries, and reservations promptly
- Promote and sell heli-skiing packages, retail, and accessories
- Oversee guest check-ins and update required information
- Assist daily office operations and monitor inventory
- Provide skilled service while exceeding guest expectations
Requirements:
- At least 18 years of age
- Satisfactory criminal record check
- Excellent written and verbal communication skills
- High attention to detail and responsible problem solving
- Front desk, POS, Word, Excel, or Outlook experience is an asset
Bring communication, reservations, sales, and customer service skills to Vail Resorts’ heli-skiing operation in Whistler.