Become a key player at Aviso as a Senior Incident and Problem Manager. This critical role demands expertise in IT incident management and promises impactful contributions to service stability and operational excellence.Aviso, a leading wealth management organization, is seeking a Senior Incident and Problem Manager for its Technology Ops & Support Partners team. This senior role involves leading end-to-end IT incident and problem management, ensuring effective major incident response, root cause analysis, and implementation of preventive actions. The successful candidate will enhance ITIL-aligned processes and governance, driving continuous improvements that bolster operational resilience.Key Responsibilities:
- Lead end-to-end major incident lifecycle processes
- Facilitate communication during major incidents across teams




- Conduct post-incident reviews and root cause analysis
- Manage the problem management process and backlog governance
- Support operational readiness for significant releasesRequirements:
- Bachelor's in IT, Computer Science, or equivalent
- Minimum 5 years in IT operations service management
- Solid ITIL knowledge in incident and problem management
- Experience with ITSM tools like Service Now or Jira
- Excellent communication skills across technical and business contextsDrive service reliability and operational excellence as you shape opportunities at Aviso!#J-18808-Ljbffr

📌 Senior Problem Manager At Aviso (Vancouver)
🏢 Aviso
📍 Vancouver